Does Digital Learning Improve Customer Service Results?

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz Many businesses depend upon excellent customer service for sales, retention, reviews and more. When complaints roll in, or even show a slight uptick, it’s time to review […]

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Ask Tara

Do you have a question to ask Tara? Send in your questions to get featured in a future Ask Tara session. Ask Tara #1/2: How Many People Are on Each Project Team? https://vimeo.com/179976486 Ask Tara #3: Embed Links or Add Links In Your Courses https://youtu.be/dNMwj5UqAtc Ask Tara #4: Articulate 360 or Articulate 3? https://youtu.be/b8Qse8vdEuE

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For Learning Leaders…

hey everybody its Tara Bryan good morning in the spirit of doing another video today I just wanted to quickly reach out to you even before I head into the office this morning this is a shout out for all the learning leaders out there I am just really curious to know what made you […]

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Learning Strategy: 3 Methods to Gain Leadership Support

Learning Strategy: 3 Methods to Gain Leadership Support

Do you feel like it is impossible to get leadership’s support or attention for learning? Do they talk about how much they support it but their actions don’t match. It is hard and near impossible to lead your learning strategy when you don’t have support from your leadership team. In this session, we’ll cover: Three […]

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What Kind Of Learner Experience are You Creating?

One of my favorite things to do is to look at how other disciplines are applying successful techniques to attract and retain their customers. Speaking of customers – did you know that you have customers? Anyway, Marketing is a great place to learn techniques that can help us in learning and performance improvement. We talk […]

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Creating a Learner Profile: Get Inside Your Learner’s Mind @ Learning Solutions 2017

Creating a Learner Profile: Get Inside Your Learner’s Mind @ Learning Solutions 2017

How to Create a Learner Profile Blog post by Melissa Jones, Instructional Designer I had the privilege of speaking on creating learner profiles at the eLearning Guild’s 2017 Learning Solutions conference in Orlando, Florida in March. The session was a fruitful and relevant discussion of the creation, practical application and challenges of using a learner […]

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Do You Suffer From Execution Paralysis?

Do You Suffer From Execution Paralysis?

Do You Suffer From Execution Paralysis? You have set your strategic plan for the year – it is beautifully written and ready to go. Now all you need to do is execute. But wait– for some reason you are finding yourself procrastinating, or getting distracted or just plain overwhelmed. You are suffering from Execution Paralysis.  […]

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